What is customer-centred? An example.


The “customer-centred” philosophy can be a bit abstract – so here’s a simple example. I came across a panelbeaters/smash repairs website that looks pretty good (built in Flash) and is a great comparison to a panelbeaters site we did a while ago.
First up – is it findable?Google search results showing our developed website at top

Yes, number 1 page 1 Google – it’s findable and the text displayed in Google is enticing “Drop your car into Wakefield & Scott…”. Not only do you need good position but the result text needs to induce a click.

You can compare the rest – the flash site with high visuals or the one focussed on the customer and their needs.


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