Archive for the ‘Customer Service’ Category

Can you make it happen?

You can have the range, the quality, the reputation but can you make it happen for the customer when they want it? And, especially if you’re selling the same stuff as your competitors then being able to make it happen is a key competitive advantage. The stove top blew up last week – no boiling, [...]

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Public Speaking: essential business skill

The room falls silent; thirty-two people focus their attention on the speaker wanting to hear how they are going to benefit from the speaker joining their business network. A “seat” in the network is reputed to be worth on average $20,000 per year – worth having. It’s a bake-off, a competitive situation. It shouldn’t be [...]

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Time together with time to spare

Hanging on hold at TelstraClear as they switch me from “In Home” to “Home Plan” – wrong department apparently – turgid piano music aggravates but how, oh so, apt – it’s “Somewhere” from West Side Story. There’s a time for us, Some day a time for us, Time together with time to spare, Time to [...]

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Read about domain names vs register a domain name

Take a simple task that anyone might want to do with web services – register a domain name. One major provider gives you a heap of information about domain names and all the options – but what do you do next? The other one also provides information – but, crucially, allows you to register. People [...]

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It’s not what you want to eat, it’s what I want to cook

A tale of poor customer service in the food sector. Wet day Saturday in Wellington – a great day for cafe culture so we popped into Olive Cafe on Cuba Street for something to eat and drink. Arriving at 2:45pm we were given Brunch menus, which indicated the brunch menu was from 9am to 3pm. Happily chatting [...]

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