Archive for the ‘Usability’ Category

What is customer-centred? An example.

  The “customer-centred” philosophy can be a bit abstract – so here’s a simple example. I came across a panelbeaters/smash repairs website that looks pretty good (built in Flash) and is a great comparison to a panelbeaters site we did a while ago. First up – is it findable? Yes, number 1 page 1 Google [...]

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Is it OK to cancel?

The problem of the ambiguous “confirm a cancel” dialogue box is still with us in 2011. “So, do I click Cancel to cancel or OK to cancel.” “You click OK to cancel. Cancel cancels the cancel.” “Shouldn’t I click Cancel to cancel?” “No, Cancel cancels the cancel, click OK, OK.” “OK I clicked OK to [...]

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Nothing sells like Whitespace

The website owner detested it – her web customers loved it On a web page the space between messages is: sometimes called “wasted space” technically called “whitespace” or negative space. often anything but white “Whitespace” in web design refers to empty areas between text, images and other elements of design. It is often white but [...]

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Dialup – lest we forget

Web page loading speed – still worth considering during web page design? The day we switched to broadband I sang the “Dial-up Blues” for the last time and danced a little jig around my router. “Now THAT is an impressive website! Isn’t it?” “Try it on dialup.” “Who still uses dialup?” “Me. When my Telecom [...]

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Get a phone number – Yellow Pages vs Google

Remember the Yellow Pages – it was this thick book with yellow pages that you used to find businesses and get their phone number. It wasn’t a stand for your computer monitor. In the drive (perhaps to prove they still provide value) to show customers that people do look at their Yellow Pages entries you [...]

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JAFA-centred design?

I have been researching garden centre websites to see what they do well, badly and the kinds of approaches that are taken. The first one I checked didn’t have its opening hours anywhere so I though I’d check out a bigger chain expecting that they would get it right. Here’s their Store Locator page – [...]

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