Posts Tagged ‘customer service’

Can you make it happen?

You can have the range, the quality, the reputation but can you make it happen for the customer when they want it? And, especially if you’re selling the same stuff as your competitors then being able to make it happen is a key competitive advantage. The stove top blew up last week – no boiling, [...]

Share
Read the rest of this entry »

Public Speaking: essential business skill

The room falls silent; thirty-two people focus their attention on the speaker wanting to hear how they are going to benefit from the speaker joining their business network. A “seat” in the network is reputed to be worth on average $20,000 per year – worth having. It’s a bake-off, a competitive situation. It shouldn’t be [...]

Share
Read the rest of this entry »

It’s not what you want to eat, it’s what I want to cook

A tale of poor customer service in the food sector. Wet day Saturday in Wellington – a great day for cafe culture so we popped into Olive Cafe on Cuba Street for something to eat and drink. Arriving at 2:45pm we were given Brunch menus, which indicated the brunch menu was from 9am to 3pm. Happily chatting [...]

Share
Read the rest of this entry »

Outstanding customer service from Minh Phan of Pretty Things

Amid all the stories of destruction, sadness, heroism, and joy of the Christchurch earthquake comes a remarkable tale of customer service. Amid all the turmoil it’d be pretty easy to focus on your own problems and getting yourself sorted out – but – Minh Phan, a dressmaker,  of Pretty Things wasn’t going to allow her [...]

Share
Read the rest of this entry »